Complaint Resolution
At Oliver Gibbs Carpentry & Joinery we aim to achieve customer satisfaction.
However, if clients are unhappy about our carpenters’ work, practices or price, we have a clear complaints procedure to resolve problems.
Step 1.
Oliver Gibbs will try and resolve any difficulties with the client. When a client becomes aware of a problem, the client should contact us as soon as possible stating what the problem is and what he or she would like done about it. Oliver Gibbs is committed to dealing with any complaints constructively and fairly.
Step 2.
If that does not succeed, the client can take his or her complaint to Consumer Direct (08454 04 05 06). They will pass on the details of the complaint to Shropshire Trading Standards. The Trading Standards Service will then offer advice and may work with both parties to resolve the dispute.
Step 3.
If intervention by Trading Standards fails to lead to a resolution, the client can seek an Alternative Dispute Resolution which the Trade Register will suggest. Alternatively they could go to court. If in the wrong, Oliver Gibbs Carpentry & Joinery could be removed from the Trade Register.
Our complaints procedure is given to all our clients in our written term and conditions. We tell people about their rights as part of our commitment to ethical trading.
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